Overview
This Privacy Policy explains how TFMECU ("we", "us") collects, uses, shares, and protects information when you use our website and application (the "Services").
Important
ECU-related files and logs can contain sensitive details about vehicles and configurations. Only upload what you intend us to process to provide support.
Information we collect
1. Information you provide
- Account details: email address and basic profile details (such as username) used for authentication and support.
- Support requests: subject, message, and metadata you submit through Contact/Tickets.
- Uploads: attachments you provide (for example ECU files, screenshots, logs) to help diagnose issues.
2. Information collected automatically
- Usage data: pages viewed, interactions, and other diagnostic telemetry needed to operate and improve the Services.
- Device and connection data: approximate location (from IP), browser/device type, and identifiers used for security and analytics.
- Cookies: used to keep you signed in, remember preferences, and protect sessions.
How we use information
- Provide the Services (authentication, ticket handling, downloads, and features you request).
- Respond to support requests and communicate about tickets.
- Improve reliability and performance (debugging, monitoring, abuse prevention).
- Protect the platform (fraud prevention, security monitoring, enforcing acceptable use).
How we share information
We do not sell your personal information. We may share information only in limited cases:
- Service providers that help us operate the Services (hosting, email delivery, file storage, monitoring).
- Legal or safety reasons when required to comply with law or protect users and the platform.
- Business transfers if we are involved in a merger, acquisition, or asset sale (you will be notified where required).
Data retention
We retain personal information for as long as needed to provide the Services and for legitimate business purposes such as security, dispute resolution, and compliance. Support tickets and attachments may be retained to maintain history and improve support continuity.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is 100% secure; you use the Services at your own risk.
Your choices
- You can contact us to request access, correction, or deletion of certain personal information, subject to legal limits.
- You can avoid uploading sensitive data in tickets/attachments.
- You can sign out at any time; session cookies are used for authentication.
Children
The Services are not intended for children and we do not knowingly collect personal information from children.
International transfers
Depending on where you are located, your information may be processed in countries with different data protection laws.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date above reflects the latest version.
Contact
Questions about privacy can be sent via the Contact page.